Refund policy

Last updated: July 10, 2026

Digital Downloads

Due to the instant, downloadable nature of these products, all digital download sales are final and non-refundable once the file has been accessed or downloaded, except where required by applicable law. If you experience a technical issue accessing your download, please contact us at dolliepetco@gmail.com and we'll help resolve it.

Physical Products

We want you to be happy with your order. If your item arrives damaged, defective, or incorrect, please contact us at dolliepetco@gmail.com within 14 days of delivery, including your order number and a photo of the issue, and we'll arrange a replacement or refund at no additional cost to you.

Please note: because our physical products are fulfilled through international shipping partners, we're currently unable to offer change-of-mind returns or exchanges. We appreciate your understanding, and we're always happy to answer questions about a product before you order if you're unsure.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at dolliepetco@gmail.com. Once an order has shipped or a digital download has been delivered, we may be unable to make changes.

Refund Processing

Approved refunds will be issued to your original payment method within 5-10 business days of approval.